Payments

Only credit and debit cards are accepted by us for payment. When making a reservation, credit card information is required at the time of reservation. At this time, we DO NOT, charge the card. One (1) day before to the service, a hold in the amount of your total balance will be placed on your account (for permission). THIS HOLD DOES NOT IMPLY A FEE. After the service is finished, your card will be charged, and you’ll receive an email with an invoice. Unless otherwise specified, all customers’ payment information must be gathered and authorized prior to the scheduled cleaning. This hold will be released within 2–5 days if your service is terminated or cancelled for any reason.

100% Guarantee Policy

We are pleased to provide our 100% unconditional satisfaction guarantee. If you’re not happy, neither are we. After our cleaning service, we ask that you and your cleaning crew conduct the required inspection. Please utilize our cleaning checklist as a guide throughout the walk through. Our professional cleaners are ready to re-clean any missing areas at your request, FREE OF CHARGE if you are not completely satisfied. We highly encourage you to CAREFULLY INSPECT after your cleaning experience: Your experience with MaidinSlo is finished once you’ve completed the walkthrough. Any additional services will incur the appropriate fees. Our 100% SATISFACTION GUARANTEE shall be deemed void if clients refuse to do the walk-through inspection because they are unable, unavailable, or unwilling to do so.

Cancellation Policy

We value keeping our word and showing up when promised. For each customer, we set aside a time and staff. Any scheduling modifications or cancellations must be made by customers 24 hours prior to their scheduled service appointment. Any cancellations made after this period will incur a $50 cancellation fee.
Maximum Hours

For each type of assignment, we have a limited number of hours that can be worked under our flat-rate price structure. If you need more time, we charge $40 per hour. This is done to account for jobs whose size necessitates greater time or extensive labor. It’s uncommon for us to exceed the maximum number of hours allocated for a work, but when we do, we always notify the client before finishing.

1-2 Hour Arrival Window

Although we always try to be on time, we kindly ask that customers give us a 1-2 hour window to accommodate for traffic, parking, and other unforeseen circumstances.

Safety Policies
Reaching High Areas – We can’t promise that we can get to areas that are higher than 6 feet in height. Our teams are unable to use ladders or access high places for liability and safety considerations.
Moving Large Appliances – We are pleased to clean around or underneath your large appliances, but for liability concerns, our cleaners are unable to move them. Please move bulky appliances for us if you’d like us to if you’d like us to do this.
Window/s should be reachable through a 2- to 3-step ladder for inside window cleaning. Our teams are unable to use ladders or access high places for liability and safety considerations.
Screen cleaning: We ask that customers take their screens off for our cleaners. Because of liability concerns, our teams are not be able to remove and reinstall window screens.

Stain and Mold Removal

We cannot promise that all stains and mold on the tile and grout in the bathroom and kitchen will be eliminated. We will, however, make every effort to have it taken out.

Move Out Cleaning

We respectfully request that all furniture and personal items be taken out of the premises before we begin our move out cleaning service. Additionally, we request that customers not plan any moves during the period of their cleaning. This is to guarantee that we can perform as effectively as possible.
Additionally, we request that customers relocate any large appliances for us if they would want us to clean beneath or around them. Our maids are unable to move these kinds of objects for liability reasons.

Deep Cleaning

Customers who are having their homes deep cleaned are respectfully asked to remove clutter, pick up clothing, and personal things before we arrive. This request is being made to enable our cleaners to reach surfaces more easily.